Terms of Service — TenEight AI Solutions
Legal

Terms of Service

TenEight AI Solutions LLC — Effective Date: July 22, 2026

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services (collectively, the “Services”) offered by TenEight AI Solutions LLC (“Company,” “we,” “us,” or “our”). By accessing our website, engaging our services, or entering into an agreement with us, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. Who We Are

TenEight AI Solutions LLC is an AI automation agency based in State of Florida, United States of America, providing AI-powered tools — including phone assistants, chatbots, and automated recall/reminder systems — primarily to medical spas and aesthetic clinics in the United States.

Business address: 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
Website: www.teneightaisolutions.com

2. Description of Services

Our Services may include, without limitation:

  • AI-powered inbound call agents for handling and qualifying client inquiries.
  • AI chatbots and automated messaging tools for lead qualification and engagement.
  • Automated recall and reminder systems (e.g., SMS/WhatsApp) for appointment and treatment reminders.
  • Automated review-request and reputation management tools.

The specific scope, features, and pricing of the Services provided to a Client will be set out in a separate service agreement, order form, or proposal, which forms part of these Terms.

3. Client Responsibilities

As a Client, you agree to:

  • Provide accurate and complete information necessary for us to configure and operate the Services on your behalf.
  • Obtain any consents required to allow us to contact your customers or patients on your behalf via phone, SMS, or chat, and to comply with applicable communications laws (e.g., TCPA).
  • Use the Services only for lawful business purposes and in compliance with applicable healthcare, marketing, and data protection laws.
  • Maintain the confidentiality of any account credentials or access provided to you.

4. Fees and Payment

Fees for the Services will be set out in the applicable service agreement or invoice. Unless otherwise agreed in writing, fees are due in accordance with the payment terms specified at the time of purchase. Late payments may result in suspension of Services until outstanding amounts are paid in full.

5. Third-Party Platforms

Our Services rely on and integrate with third-party platforms, including GoHighLevel (GHL), and may integrate with scheduling systems such as Boulevard, Zenoti, or Jane. We are not responsible for outages, errors, or changes made by these third-party providers that are outside of our reasonable control.

6. Intellectual Property

All content, software, workflows, and materials provided as part of the Services remain the property of TenEight AI Solutions LLC or its licensors. Clients are granted a limited, non-exclusive, non-transferable license to use the Services for their internal business purposes for the duration of the applicable agreement. No ownership rights are transferred to the Client.

7. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or client information disclosed by the other party in connection with the Services, and to use such information solely for the purpose of fulfilling its obligations under these Terms.

8. Disclaimers

The Services are provided on an “as is” and “as available” basis. While we strive for accuracy and reliability, we do not guarantee that AI-generated responses, call handling, or automated messages will be error-free, uninterrupted, or fully accurate at all times. Clients remain responsible for reviewing and overseeing outputs used in connection with patient or customer communications.

9. Limitation of Liability

To the maximum extent permitted by law, TenEight AI Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or related to your use of the Services. Our total aggregate liability for any claim arising under these Terms shall not exceed the amount paid by the Client for the Services during the three (3) months preceding the claim.

10. Termination

Either party may terminate the applicable service agreement in accordance with its terms. We reserve the right to suspend or terminate access to the Services immediately if a Client breaches these Terms, fails to pay outstanding fees, or uses the Services in an unlawful manner.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with a revised effective date. Continued use of our Services after such changes constitutes acceptance of the updated Terms.

13. Contact Us

TenEight AI Solutions LLC
7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
Email: [email protected]
Website: www.teneightaisolutions.com

This document is a general template and does not constitute legal advice. We recommend having these Terms of Service reviewed by a licensed attorney before publishing.