Privacy Policy
TenEight AI Solutions LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our clients, their end users, and visitors to our website. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you. By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
TenEight AI Solutions LLC is an AI automation agency based in State of Florida, United States of America, providing AI-powered tools — including phone assistants, chatbots, and automated messaging systems — primarily to medical spas and aesthetic clinics.
Business address: 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
Website: www.teneightaisolutions.com
2. Information We Collect
We may collect the following categories of information:
- Contact information you or your business provide to us, such as name, business name, email address, and phone number.
- Information submitted through our website forms, chatbots, or voice assistants (“user input”), including inquiries, appointment requests, and messages.
- Technical and usage data collected automatically, such as IP address, browser type, device information, and pages visited.
- Cookies and similar tracking technologies used to operate and improve our website and services.
- Analytics data regarding how our website and AI tools are used, for the purpose of improving performance and service quality.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI automation services (including call agents, chatbots, and automated recall/reminder systems).
- Communicate with clients and prospective clients regarding our services.
- Improve, test, and develop our services, including refining AI response quality.
- Process transactions and manage client accounts.
- Comply with legal obligations and enforce our agreements.
- Send marketing communications where permitted, with an option to opt out at any time.
4. Third-Party Service Providers
We work with trusted third-party providers to deliver our services, including GoHighLevel (GHL), which we use as our client relationship management and automation platform. These providers may process personal information on our behalf, solely for the purposes described in this Privacy Policy, and are contractually obligated to protect such information.
We do not sell your personal information to third parties.
5. Data Retention
We retain personal information for as long as necessary to provide our services. Specifically, client and end-user data is retained for the duration of the applicable service agreement, plus an additional twelve (12) months thereafter, unless a longer retention period is required by law or requested by the client for legitimate business purposes. After this period, data is securely deleted or anonymized.
6. International Data Storage & Transfer
TenEight AI Solutions LLC is based in the United States, and the personal information we collect is primarily stored and processed on servers operated by our service providers (including GoHighLevel) within the United States. If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you consent to this transfer.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time.
- Object to or request restriction of certain processing activities.
To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include restricted access to personal data, use of secure, reputable third-party platforms, and regular review of our data-handling practices. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our services are intended for business clients and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
TenEight AI Solutions LLC
7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
Email: [email protected]
Website: www.teneightaisolutions.com
This document is a general template and does not constitute legal advice. We recommend having this Privacy Policy reviewed by a licensed attorney before publishing.